The Customer Care and Contact Center Handbook

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Material type: Text

TextPublication details: Milwaukee, Wisconsin A. S. Q. Quality Press 2003Description: 271pISBN:

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Holdings
Item type	Current library	Item location	Collection	Call number	Status	Date due	Barcode	Item holds
Book	NIMA Knowledge Centre	6th Floor Reading Zone	General	658.812 SCH (Browse shelf(Opens below))	Available		M16811

Total holds: 0

Previous					No cover image available		No cover image available	Next
Previous	658.812 ROS The Customer Comes Second: Put Your People First and Watch 'em Kick Butt	658.812 SAN Fabled Service: Ordinary Acts, Extraordinary Outcomes	658.812 SCH Building a Chain of Customers: Linking Business Functions to Create The World Class Company	658.812 SCH The Customer Care and Contact Center Handbook	658.812 SCO Customer Satisfaction: Practical Tools for Building Important Relationship	658.812 SEL Angel Customers and Demon Customers: Discover which is which and Turbo-Charge Your Stock	658.812 SER Servicing Tough Customers: How to Keep Them Smiling... and Yourself Sane!	Next

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