Service is Front Stage: Positioning Services for Value Advantage

By:

Teboul, James

Material type: Text

TextPublication details: New York Palgrave Macmillan 2006Description: 161pISBN:

9780230006607

Subject(s):

Customer services
Total Quality Management

DDC classification:

658.812 TEB

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Holdings
Item type	Current library	Item location	Collection	Call number	Status	Date due	Barcode	Item holds
Book	NIMA Knowledge Centre	6th Floor Reading Zone	General	658.812 TEB (Browse shelf(Opens below))	Available		M0028291

Total holds: 0

Toward a new definition of services Services : the front-stage experience The service triangle The service-intensity matrix Finding and keeping the fit Quality gaps The three movements of quality Balancing supply and demand From industrial to professional services Managing the change process.

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