The Ultimate CRM Handbook: Strategies and Concepts for Building Enduring Customer Loyalty and Profitability

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TextPublication details: New York McGraw-Hill, Inc. 2003Description: 353pISBN:

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Holdings
Item type	Current library	Item location	Collection	Call number	Status	Date due	Barcode	Item holds
Reference Book	NIMA Knowledge Centre	6th Floor Silence Zone	Reference	658.812 FRE (Browse shelf(Opens below))	Not For Loan		M14618

Total holds: 0

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Previous	658.81003 GAR The Prentice Hall Encyclopedic Dictionary of Selling	658.81003 GAR The Prentice Hall Encyclopedic Dictionary of Selling	658.812 FOS CRM in Financial Services: A Practical Guide to Making Customer Relationship Management Work	658.812 FRE The Ultimate CRM Handbook: Strategies and Concepts for Building Enduring Customer Loyalty and Profitability	658.812 JAI Encyclopedia of Customer Relationship Management	658.812 KUM An Empirical Study of the Causes, Symptoms and Organisational Responses to Customer Rage Behaviour	658.812 KUM An Empirical Study of the Causes, Symptoms and Organisational Responses to Customer Rage Behaviour	Next

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