Customer Satisfaction
Material type:
FilmPublication details: Mumbai Multi Media HRD Pvt. Ltd. 2008Description: 2 DVDSubject(s): DDC classification: - 658.812 MCP00507 MUL
| Item type | Current library | Collection | Call number | Status | Date due | Barcode | Item holds | |
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NIMA Knowledge Centre | Reference | 658.812 MCP00507 MUL (Browse shelf(Opens below)) | Not For Loan | MCP00507 | |||
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CD/DVD
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NIMA Knowledge Centre | Reference | MCP00507 MUL (Browse shelf(Opens below)) | Not For Loan | MCP00507-1 | |||
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CD/DVD
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NIMA Knowledge Centre | Reference | MCP00508 MUL (Browse shelf(Opens below)) | Not For Loan | MCP00508 |
Total holds: 0
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| No cover image available | No cover image available | No cover image available | No cover image available | No cover image available | No cover image available | No cover image available | ||
| 658.812 MCP00352 NAT Profit From Customer Care: Pt - 2: Delivering Customer Care: Part - I | 658.812 MCP00353 NAT Profit From Customer Care: Pt - 3: Delivering Customer Care: Part - II | 658.812 MCP00353 NAT Profit From Customer Care: Pt - 3: Delivering Customer Care: Part - II | 658.812 MCP00507 MUL Customer Satisfaction | MCP00507 MUL Customer Satisfaction | MCP00508 MUL Customer Satisfaction | 658.812 MCP00549 MUL How to Lose Customers without Really Trying: Keeping the Customer Satisfied |
Duration: 28 Minutes
Dru Scott, acclaimed author and pyschologist, explores the difference between customer service and customer satisfaction in this video.
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