Business Excellence: Exceeding Your Customers' Expectations Each Time, All the Time

By:

Patel, Suresh

Material type: Text

TextPublication details: CRC Press 2017 Boca RatonDescription: 215pISBN:

9781498751247

Subject(s):

Organizational Effectiveness
Strategic Planning

DDC classification:

658 PAT

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Holdings
Item type	Current library	Item location	Collection	Call number	Status	Date due	Barcode	Item holds
Book	NIMA Knowledge Centre	7th Floor Reading Zone	General	658 PAT (Browse shelf(Opens below))	Available		M0032714

Total holds: 0

1. Introduction
2. Leadership
3. Strategic Planning
4. Customer Excellence
5. Operation Focus
6. Human Resource Focus
7. Measurement, Analysis, and Knowledge Management
8. Business Result Focus
9. Business Excellence Assessment

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