HBR Guide to Dealing with Conflict

By:

Gallo, Amy

Material type: Text

TextPublication details: Harvard Business Review Press 2017 MassachusettsDescription: 193pISBN:

9781633692152

DDC classification:

650.4053 GAL

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Holdings
Item type	Current library	Item location	Collection	Call number	Status	Date due	Barcode	Item holds
Book	NIMA Knowledge Centre	7th Floor Reading Zone	General	650.4053GAL (Browse shelf(Opens below))	Available		M0033699

Total holds: 0

Conflict at work is inevitable, but it doesn't have to be destructive by Linda Hill
Introduction: A practical plan for dealing with conflict
Take it step-by-step

Section 1. Preparing for conflict before it happens:
1. Types of conflict
Identify the source
2. Your options for handling conflict
Different situations call for different approaches
3. Recognize your natural tendency
Most of us fall into one of two camps

Section 2. Managing a conflict: 4. Assess the situation
Understand the players and the larger context
5. Get ready for the conversation
Don't rush in
6. Have a productive conversation
Listen and be heard

Section 3. Resolving a conflict
7. Get to a resolution and make a plan
Collaborate to find a creative solution
8. Repair the relationship
Rebuild trust and move on
9. Navigate common situations
What to do if…

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