Customer Relationship Management

By:

Bhat, Govinda K

Material type: Text

TextPublication details: Delhi Himalaya Publishing House 2010Description: 236pISBN:

9788184885385

Subject(s):

DDC classification:

658.812 BHA

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Holdings
Item type	Current library	Item location	Collection	Call number	Status	Date due	Barcode	Item holds
Book	NIMA Knowledge Centre	6th Floor Reading Zone	General	658.812 BHA (Browse shelf(Opens below))	Available		M0027255

Total holds: 0

CRM Strategy and CRM Building Blocks Types of CRM CRM in Marketing Customer Lifecycle Care: Leveraging Customer Service to Achieve CRM Success CRM in e-Business CRM Planning CRM Implementation Sales Force Automation (SFA) Call Centre CRM and Data Warehousing HRM in CRM CRM: Customer Retention Strategy CRM - Opportunities and Challenges

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