Improving Customer Satisfaction, Loyalty and Profit: An Integrated Measurement and Management System

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Material type: Text

TextPublication details: Singapore John Wiley & Sons (Asia) Pte. Ltd. 2000Description: 214pISBN:

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Holdings
Item type	Current library	Item location	Collection	Call number	Status	Date due	Barcode	Item holds
Book	NIMA Knowledge Centre	6th Floor Reading Zone	General	658.812 JOH (Browse shelf(Opens below))	Available		M16156

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