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Delivering Satisfaction and Service Quality: A Customer Based Approach for Libraries

By:

Hernon, Peter

Contributor(s):

Whitman, John R

Material type: Text

Text

TextSeries: American Library Association SeriesPublication details: New Delhi Indiana Publishing House 2009Description: 181pISBN:

9788184082425

Subject(s):

DDC classification:

025.52 HER

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Holdings
Item type	Current library	Item location	Collection	Call number	Status	Date due	Barcode	Item holds
Book	NIMA Knowledge Centre	9th Floor Reading Zone	General	025.52 HER (Browse shelf(Opens below))	Available		T0034894

Total holds: 0

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Previous	025.4 KUM Information Analysis, Repackaging, Consolidation and Information Retrieval: Paper X and XI of the UGC Curriculum	025.4 KUM Knowledge Organization, Information Processing and Retrieval: Practice - Paper III of UGC Model Curriculum	025.4 KUM Knowledge Organization, Information Processing and Retrieval Theory: Paper II of UGC Model Curriculum	025.52 HER Delivering Satisfaction and Service Quality: A Customer Based Approach for Libraries	025.52 KUM Information Sources and Services Theory and Practice: Paper VI and VII of the UGC Model Curriculum	025.52071 BEC Library Training for Staff and Customers	025.523 BAI Transforming Library Service through Information Commons: Case Studies for the Digital Age	Next

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