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Delivering Satisfaction and Service Quality: A Customer Based Approach for Libraries by Peter Hernon and John R. Whitman

By: Hernon, Peter.
Contributor(s): Whitman, John R.
Material type: materialTypeLabelBookSeries: American Library Association Series. Publisher: New Delhi Indiana Publishing House 2009Description: 181p.ISBN: 9788184082425.Subject(s): General | Library ScienceDDC classification: 025.52
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